Network Planning Engineer - Capacity Management – Position is based in Singapore

You will be a key team member of Verizon’s Asia Pacific Network Planning team and be responsible for setting up the trunks between voice switches across APAC regions. You will be responsible for the development of the SCIP interconnection design and planning to meet Verizon’s vision ie “Drive IP transformation” to migrate all TDM interconnect carriers to IP. You will be a part of the project team working on the future plan on IPX roadmap in SCIP architecture such as evaluate access option to carriers and other applicable services requiring high quality managed IP network.

Job Responsibilities

·         You will support the provisioning switches to U.S gateways and work closely with the Network planning team in the U.S

·         You will be responsible for PTT’s Capacity management and to forecast the Network Traffic

·         You will work with planning group to project manage the Retail VoIP or IP Trunking for Retail customers in the region

·         You will represent Verizon in the local carrier group and coordinate with any new carriers in the interface and testing phase

·         You will be responsible to rearrange, augment or remove/reuse capacity and/or network elements in line with appropriate standards to meet non-forecasted sales order requirements, etc.

·         You will review utilization of links between network elements, growth trends, and forecast data to determine when a relief job is required.

·         You will be the main point of contact for CS2K local switch based in the region and also provide onsite support.

·         You will be responsible for the SCIP trunk expansion whenever there’s requirement and work on SCIP interconnect with local carriers in the region and handle all interconnect agreement negotiation with the Asia Pacific carriers.

·         You will be a point of contact to issue a request to engage the local switch operations to perform the translation to open new level or re-route and also prepare monthly report to the Verizon regulatory Manager

Person Specification:

·         You should have a bachelor’s degree or master’s degree

·         You should have minimum of 5 - 10 years of experience in a Network Planning or Capacity Management role within IT / Telco or ICT MNC or related field / industry

·         You should exposure to Regulatory, SCIP interconnect and Telarix

·         Your previous experience working with PTTs is a major plus

·         Your experience with IP Telephony, IP Switch Engineering and Network Traffic Engineering is good to have

·         Your experience and technical knowledge on VoIP, TDM, Ethernet, etc.., is good to have

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You will need to display leadership capabilities and be able to take a lead in any project task to you.

·         You must be an individual who embraces ethics, integrity and professionalism.

Click on the Hyperlink below (title) and Apply now to take up a new challenge in your career and be a part of Verizon.

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Senior Consultant - Machine to Machine (M2M) & Mobility Solutions – Position is based in Singapore

In Verizon Terremark team, our Machine-to-Machine (M2M) consulting practice is still fairly new in the APAC region. Our Mobility and Machine-to-Machine (M2M) professional services were developed to help combat the complexity associated with deploying and managing the varied, often evolving elements of a total Mobility & M2M strategy.

As part of the APAC Rollout team, you will be the ‘Senior Consultant’ in Mobility and M2M and take regional leadership responsibilities specializing in these areas (either Mobility or M2M; ideally both). This is a high profile role at the forefront of Verizon’s growth platform and strategy across Asia Pacific. 

Job Responsibilities

·         As a Senior Consultant, you will serve as a strategic thought leader and perform delivery oversight of our Mobility and Machine to Machine (M2M) Consulting portfolio of business. By ensuring the smooth delivery of our Mobility and M2M consulting services and projects, you’ll play a pivotal role in making this happen.

·         As the technical expert in APAC region, you will work with clients to develop Machine-to-Machine (M2M) and Mobility strategies including designing and architecting M2M solutions, secure enterprise and consumer mobile solutions.

·         You will work closely with the local and international sales teams to scope Mobility and M2M projects, review Proposals and Statements of work (SOW) for complex engagements and perform required pre-sales functions. Most importantly, you will need to ensure quality of services and timely delivery to our customers.

·         You will provide delivery leadership (Engagement Management) of Mobility and M2M consulting engagements and oversee technical work and final deliverables. 

·         Act as a trusted advisor with key clients, providing both strategic guidance as well as overall responsibility for consulting engagements.

·         You will work with Marketing and Executive Management to develop new offerings in the region.

Person Specification:

·         You should have a bachelor’s degree or master’s degree

·         You should have more than 10 years of experience in a Pre-Sales Architect or Project / Program Management or Service Delivery role within IT / Telco or ICT MNC or related field / industry

·         You must have experience in development of both M2M and Mobility strategies

·         You must have experience in designing and architecting M2M and Mobility solutions

·         You must have experience in preforming Pre-sales activities for M2M and Mobility projects

·         You must have experience in Mobile device, platform and application security, Mobile application SDLC and deployment

·         You must have experience in Implementation and Integration of M2M and Mobility Solutions

·         You should have experience in handling senior stakeholders & customers in the region, ability to provide consulting, manage projects and deliver on time

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You will need to display leadership capabilities and be able to take a lead in any project task to you.

·         You must be an individual who embraces ethics, integrity and professionalism.

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Happy Earth Day 2013 !!!

Listen to your heart and do your part to 'Save Earth'.

 

Customer Service Representative (English, Cantonese & Mandarin) – Position is based in Singapore

You will be a key team member of Verizon’s Asia Pacific Customer Care Center (APCCC). You will be responsible for the ticket management process until the incident is resolved to customer’s satisfaction (CSAT).

APCCC team is the single point of contact for all incident management/ service request/ change request of all Verizon Business services across any Asia Pacific countries (Singapore, Malaysia, China, Hong Kong, South Korea, Taiwan, Philippines, Australia, India and Japan). The team is responsible for overall incident management including customer and management escalations to repair teams and information flow to customers regarding restoration efforts.

Job Responsibilities

·         You will act as a Single point of contact for incident management; answer incoming phone calls and respond to incoming emails received from external and internal customers and document/track the related incidents to the knowledge base in our systems.

·         You will manage tickets in the online system’s queue, maintain on-going communication (outbound, inbound contact channels) with our customers; escalate tickets where necessary to ensure tickets are progressing well.

·         You will follow up with the Ticket Operation Teams to ensure raised incident tickets are driven at the right track and aim to restore the service within the Mean Time To Repair (MTTR).

·         You will work in 24x7 rotating shifts which involve day, afternoon and also night shifts shuffled on a monthly basis.

·         You will comply with the KPIs set by the Senior management.

·         You will work on ad-hoc tasks or new duties assigned by the Senior management according to the business needs (where necessary)

Person Specification:

·         You should have a bachelor’s degree or equivalent professional qualification

·         You should have minimum 2 years of experience in a Customer Service, Technical Support, Help Desk, Customer Support or Service Desk related roles across any IT, Non-IT, Telecommunications, Product, Financial or System Integrator industries or related field / industry

·         You must be fluent in English, Cantonese and Mandarin which is MANDATORY to APPLY.

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel, PowerPoint, etc..,

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Happy Tamil New Year 2013!!!

Wishing all those who celebrate a new start today a 'Very Happy Tamil New Year 2013' and may your future visions with all good efforts come live this year!

Associate Director – Enterprise Solution Architecture (Asia Pacific)

We have a transformational cross functional leadership role which is combined with best practice solutions and embedded within the Verizon fabric, reporting directly to the Head of Asia Pacific Global Operations, tightly aligned to the Head of Global Solutions Practice and the Group Vice President of Sales, Asia Pacific. 

The role requires focused and measured continuous service improvement throughout Asia Pacific Enterprise Sales and Global Operations  The role must further develop, maintain and evolve standards in documentation, governance, and service orientated architectures underpinned Verizon Lean Six Sigma and industry TOGAF and ITIL best practice. The 3 key metrics of success for this role (measuring outcomes, not components) are Customer Satisfaction, Revenue Performance and Margin Performance.

Job Responsibilities

·         You will be a single point of regional leadership accountability to all across ‘Asia Pacific’ Solution Architecture, Enterprise Sales and Customers for technical resources necessary to create a solution, fit for purpose at sustainable cost of sale, with the fewest design, delivery and operational process defect rates possible (error or failure).

·         You will own the initiative to drive product and service simplification across ‘Asia Pacific’ solutions, including; design, delivery and steady state run against the organizational Target Operating Model, differentiated Customer Service Models.

·         You will lead the Asia Pacific Solution Architecture team to identify and shape business issues and strategies.  You will drive overall solution definition and specification, utilizing and coordinating all specialist resources where and when needed, always ensuring the solution optimizes the clients objectives and business needs, while also achieving those of Verizon and its partners.

·         You will manage a diverse team of Solution Architects, Network Consultants and Third Party Vendor Specialists, including Solution Managers in each of the five key sub-regions, across Verizon Asia Pacific.

Person Specification:

·         You should have a bachelor’s or master’s degree qualification

·         Your total experience must be more than 18 years of direct and relevant experience, working at all levels of the customer, up to board level (C-Level)

·         You must have direct and relevant customer / industry experience in lifecycle engineering, implementation, service and or operations

·         You must have relevant and proven technical skills and methods designing, architecting, and selling cloud compute, global network and IT infrastructure, advanced communication services 

·         You must have global experience selling infrastructure solutions and services to major multinational corporations.

·         You must have proven and demonstrable experience achieving customer satisfaction, revenue, and margin results in a complex, globally distributed organization

·         You must have experience as a Leader or Group manager with people management skills of managing a team size of 40 – 50 resources across Asia Pacific region, deliberate talent management, development, performance improvement

·         You must be a certified professional in TOGAF and / or ITIL

·         You must be an individual who embraces ethics, integrity and professionalism.

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Account Director – Enterprise Sales – Position based in Singapore

You will be a key member of our ‘Enterprise Sales team’ and be responsible to manage the existing large and corporate enterprise accounts and also to win new logos in the given A-end or B-end space.

Job Responsibilities

·         Understanding the customers' businesses and identify the business requirements and sales opportunities.

·         Ability to plan sales strategies and identify potential clients in the assigned territory through comprehensive Accounts Plans.

·         Identify and build relationships with key client's stakeholders and business partners at a senior level.

·         Work closely with the Solution Engineers, Solution Architects, Subject Matter Expects to develop complex solutions to address business opportunities and client's need.

·         You must also able to create opportunities and pitch Verizon solutions to potential clients, the rationale behind the solutions and the impact and the positive results of the solutions. All done through value creation solution selling versus product selling.

·         You should be able to engage and manage your sales presentation to high level stakeholders.

·         Strategic planning of your business to achieve revenue and profit targets.

·         Funnel management with accuracy in forecasting.

Person Specification:

·         You should have a bachelor’s degree or higher.

·         Your total experience should be between 8 - 15 years of solid direct sales / account management / hunter experience in the IT / ICT / Telco industries preferably with Global Services / Solution Provider / System Integration experience. If currently not in Telco industry, must at least have 2 years Telco background in former roles.

·         You must have experience selling infrastructure solutions such as Network Services, Security Services, Cloud Computing, UCC / Mobility, Managed services, etc.., in large and complex accounts.

·         You need to have experience in directly managing Fortune 500 organizations in the Global / South Asia markets up-to C-Level engagement.

·         You will need to display leadership capabilities and be able to take a lead in any project task to you.

·         You must have strong negotiation and closing skills.

·         You must be a result oriented sales-driven individual.

·         You must be an individual who embraces ethics, integrity and professionalism.

Click on the Hyperlink and Apply now!

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Marketing Communications Manager (Asia Pacific) – Position is based in Singapore

You will be a key member of the Asia Pacific marketing team and be responsible for delivery of regional marketing communications programs. Supporting the Asia Pacific Sales & Marketing function, you will be required to develop and deliver marketing communications initiatives to both internal and external customer audiences. You will work closely with and provide support to marketing field teams, global marketing communications, and other key Verizon Enterprise Solutions groups.

Job Description

To develop and execute regional business driven marketing communications programs that will engage customers and prospects, and promote the Verizon brand and industry leading capabilities.  This includes:

·         In consultation with regional marketing teams and other relevant groups, develop and execute the marketing communications plans required to support marketing programs, campaigns and launches. 

·         Provide appropriate materials, tools and message development for regional marketing and sales teams, including items such as copy for emails, web content, newsletters, customer advocacy, advertising materials and internal marketing announcements. 

·         Manage the customer advocacy program.

·         Take a regional view of local communications programs.  Establish with sub-regional teams suitable (internal & external) communications touch points and ensure and that communications are delivered in accordance with objectives.

·         Author and provide input into communications forums & newsletters that promote sales and marketing activities internally and deliver key regional messages to teams.

·         Coordinate with Global Marketing and Global Communications teams, to understand global marketing communications deliverables and timelines.  Influence stakeholders effectively ensuring messages are suitable and timely for use in Asia Pacific.  Provide feedback on a regular basis.

·         Develop, maintain and drive communications project plans so that initiatives are consistent and run to schedule.  Ensure that all key parties are properly engaged.

·         Review locally developed marketing communications content.  Ensure go to market messages are consistent, relevant and effective.  Establish feedback and measurement mechanisms to understand which communications tools and messages are most effective.

·         Help support development of Asia Pacific Verizon Enterprise Solutions value propositions and unique messaging.

·         Manage Verizon brand guidelines, ensuring policies are followed to ensure best representation of the Verizon image. 

Person Specification:

·         You should have a degree or higher in marketing, communications or a related field of study is required.

·         You must have more than 15 years of experience in Marketing Communications (Internal and External) within an IT or ITS or Telco or ICT industry preferably with a Global Services or Software or System Integration company in Singapore.

·         You must have good understanding of Asia Pacific market place – experience working across multiple cultures.

·         You should have demonstrated competency in various marketing communications media and methodologies.

·         You should have the ability to localize existing or develop new materials as required and be able to interpret data to generate compelling marketing communications campaign messages and approach.

·         You should have strong Content development and writing skills in providing materials, tools, emails, web content, newsletters, announcements, customer advocacy, forums, programs and calendars for both internal and external communication purposes.

·         You must have experience in email marketing tools (eg: Marketo, Silverpop, Eloqua, etc..,)

·         Your experience working with Sales management is a major plus.

·         Your experience in SalesForce.com (SDFC) is a plus

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Network Consultant (Junior Pre-Sales) – Position is based in Singapore

You will be a key member of the Asia Pacific Solution Architecture team and be responsible to advice and guide Verizon Clients in selection of appropriate solutions to match identified business needs and to provide technical information/support to Sales Account Managers in the achievement of Global revenue objectives depending on client base have the ability to take joint ownership of assigned accounts with Sales Account Manager and lead account management on technical issues.

Job Responsibilities

·         Communicates with clients about emerging technologies, plus communication strategies and develop an understanding of clients business needs in order to protect, retain and increase revenues.

·         Understands the customers’ business, competitor and targeted consumers.

·         As part of a team, contact and/or visit prospective and/or existing customer accounts.

·         Participates in presenting product and technical information.

·         Identify sales opportunities/solutions and positively contribute to account planning utilizing Sales Engineering tools. Communicates effectively with other "virtual team" members (Business Consultants, Bid Management, Operations, Customer Services, and Billing) to ensure swift resolution of problems and assist in the development of Sales Engineering/Sales/Support teams via training and coaching.

·         Provide input for proposals/RFPs/RFIs/ITTs by producing network diagrams, responses, etc to

·         Technical Sections against Verizon standard/ non-standard deliverables and required technical oriented descriptions to demonstrate how client business goals can be met.

·         Develop and maintain a comprehensive understanding of the communications industry and Verizon systems, procedures, networks, products and services to enable effective client communications.

·         Provide accurate account information and reports to Sales Engineering and sales management on a regular basis.

Person Specification:

·         You should have a bachelor’s degree in Computer Science, Electronics, Telecommunication, IT, Engineering or related field.

·         Your total experience should not be more than 1 - 5 years of experience in a Network Engineering or Pre-Sales team managing design, implementation of complex stakeholders and clientele’s requisitions.

·         You must have experience in implementing complex systems on multiple platforms in a distributed network, data center and storage.

·         Preferred Knowledge/Specialized Skills in:

o    Network Solutions (LAN, WAN, MPLS)

o    Managed Security Solutions

o    IT Solutions, Virtualization and Integration

o    Unified Communications, Mobility Solutions

o    Cloud Services / Computing

o    Data Center Outsourcing (application hosting, managed hosting)

·         Your exposure in customer facing positions (Sales, Sales Engineering and Professional Services Consulting) is a plus.

·         Your knowledge and understanding of architecture, applications, infrastructure, systems design and systems integration environments is a plus.

·         You need to have a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.

Additional Qualifications: is a plus not Mandatory

·         Professional Certifications (ITILv3, DP, Juniper, VMware, etc.,)

·         Cisco Certification (CCIE/CCNP)

·         Checkpoint Certification

·         Security Certifications (CISSP, CISA, CISM etc.), MSCE, etc..,

·         Prior Sales Experience 

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