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Senior Security Consultant, Asia Pacific – Permanent Position based in Singapore

As a Senior Security Consultant, you will be a part of Global RISK team i.e the Investigative arm of Verizon. Within Verizon’s Investigative Response team, you will be expected to serve as a tactical arm of the team, conducting computer forensic investigations and analysis. Due to the inherent volatility of investigative response work, you will be expected to manage the various responsibilities assigned to their role while successfully managing a variable case load.

Verizon is a leader in technology forensics, the investigation of security breaches, and malware. Working with public, private and government clients, Verizon provides a full suite of forensic technology services to support legal, regulatory and internal processes. Verizon’s Key Service Offerings are Technology forensics, including mobile devices, Incident Response, Litigation support / expert witness work, Payment Card Forensic Investigations, eDiscovery, Incident response training, Electronic data recovery & Malcode analysis. Verizon Investigative Response team handles a significant percentage of the world's publicly visible data breaches each year, including many of the largest data compromises on record.

http://www.verizonenterprise.com/resources/media/large-134068-pbs.xml

Job Responsibilities

You will be conducting investigations related to data breach incidents, leading and assisting in high profile data breach investigations in the Asia Pacific region and also assist in global projects as required.

You will be responsible for integrity in analysis, quality in client deliverables, gathering case-load intelligence, as well as assisting in business development, sales, and marketing / PR efforts.

You will operate in a close team of computer/digital forensic, fraud, and other IT investigative experts, as well as customer management, counsel, human resources, and other IT technical personnel.

You will also assist in managing the delivery team’s book of business, including but not limited to engagement scoping, pricing, contracting, and delivery accountability.

You will conduct security assessments, penetration testing, and ethical hacking as required and work on the tools, techniques, and methodologies involving incident response, computer forensics, and malware analysis.

You will assist customers in responding rapidly and effectively to computer-related incidents and should consistently exceed expectations while working in a customer-facing setting.

You will identify the source of a security breach quickly and move toward containment is essential and be able to manage multiple projects on a daily basis.

You will manage the day-to-day aspects of protected customer relationships maintaining confidentiality, as well as IT investigative cases and corporate security incidents and a professional image and approach with our Enterprise customers in the region.

You will provide mentoring, support, and direction for other members of the team as required.

You will be expected to possess advanced IT technical experience, strong communication and presentation skills, and must be technically able to hit the ground running in almost any back office environment.

Person Specification:

You should have a bachelor’s degree in Computer Science, Electronics, Telecommunication, IT, Engineering or related field.

You must have 6+ years of relevant experience in the Security functions such as IT Security, Network Security, Cyber Security, Electro discovery, Computer / Digital Forensics. Previous experience in a Security Professional Services Consulting firm is desirable.

Your experience in Electronic Crimes Law Enforcement or Military Intelligence is a major plus.

You must be well versed and capable of leading an engagement in at least 4 of our core offerings: PCI-related IR/Forensics Investigations, Financial Services, Intellectual Property, Computer Security Incident Response Team (CSIRT), Expert Witness/Litigation Support.

You must have good understanding of Information security; Network Architecture; general database concepts; document management; hardware and software troubleshooting; Email systems, such as Microsoft Exchange and Lotus Notes; Microsoft Office applications; and Computer Forensic tools such as EnCase and Forensic Toolkit (FTK).

You should have knowledge and proficiency in conducting live analysis on networks, digital forensics on multiple platforms such as UNIX, Linux, Windows, MacOS, HPUX, AIX and Solaris (Operating Systems)

You should hold PCI QSA certification within the last year or current GCFA or equivalent certification relating to computer forensics and computer incident handling is a plus.

You must possess Critical thinking skills, Problem solving skills, exceptional written and verbal Communication skills in order to effectively communicate with the Enterprise Clients in the region and with the global & regional team.

Opportunity to be a part of Verizon’s Global Security team and be based in Singapore to handle Enterprise projects across the Asia Pacific region. Interested Talents take the lead to review the job details and share your interests with us. Click on the Hyperlink (job title) and see how this role can impact your career path.

https://www.linkedin.com/jobs2/cap/view/9497161?pathWildcard=9497161&trk=job_capjs

 

Account Director – Enterprise Sales – Position based in Singapore.

You will be a key member of our ‘Enterprise Sales team’ and working as an 'Individual Contributor', you will be responsible to manage the existing large and corporate enterprise accounts and also to win new logos / businesses in the Asia Pacific region.

Job Responsibilities

·         Understanding the customers' businesses and identify the business requirements and sales opportunities.

·         Ability to plan sales strategies and identify potential clients in the assigned territory through comprehensive Accounts Plans.

·         Identify and build relationships with key client's stakeholders and business partners at a senior level.

·         Work closely with the Solution Engineers, Solution Architects, Subject Matter Expects to develop complex solutions to address business opportunities and client's need.

·         You must also able to create opportunities and pitch Verizon solutions to potential clients, the rationale behind the solutions and the impact and the positive results of the solutions. All done through value creation solution selling (VFS) versus product selling.

·         You should be able to engage and manage your sales presentation to high level stakeholders.

·         Strategic planning of your business to achieve revenue and profit targets.

·         Funnel management with accuracy in forecasting.

Person Specification:

·         You should have a bachelor’s degree or higher.

·         Your total experience should be between 8 - 15 years of solid direct sales / account management / hunter experience in the IT / ICT / Telco industries preferably with Global Services / Solution Provider / System Integration experience. If currently not in Telco industry, must at least have 2 years Telco background in former roles.

·         You must have experience selling infrastructure solutions such as Network Services (LAN, WAN, MPLS), Security Services, Cloud Services, UC&C / Mobility Solutions, Managed services (Data Center, Colocation, Hosting), etc.., in large and complex accounts.

·         You need to have experience in directly managing Fortune 500 organizations in the Global or Asia Pacific markets up-to C-Level engagement.

·         You will need to display leadership capabilities and be able to take a lead in any project task to you.

·         You must have strong negotiation and closing skills.

·         You must be a result oriented sales-driven individual.

·         You must be an individual who embraces ethics, integrity and professionalism.

Opportunity for Professionals with solid expertise in ‘Direct Sales’ in the Enterprise Infrastructure space to manage large and enterprise accounts along with a challenge to win new logos/businesses in the Asia Pacific region. Click on the Hyperlink below (job posting link) for the detailed JD and submit your application to join Verizon’s team in Singapore!

https://www.linkedin.com/jobs?viewJob=&jobId=6810544&trk=job_capjs

Regional Strategy & Operations Leader (Asia Pacific)

Verizon is looking for a dedicated ‘Strategic Operations Leader’ reporting to the Asia-Pacific (APAC) Managing Director (MD) of Global Consulting & Integration Services (GCIS). This position will be focused on the development and ongoing operations strategy and execution of MD directed regional activities and initiatives. This role will also support regional strategic initiatives pertaining to sales and strategic partnering.

Job Responsibilities

·         Responsible for planning, directing and controlling the entire operations of APAC GCIS and a supporting role in regional services strategy

·         Functioning at the APAC GCIS leadership level, the RSO orchestrates the global administrative staff in setting and monitoring operating measures consistent with achieving short and long term goals and objectives.

·         Strong background in finance and planning, budget management, accounting principles and overall financial analysis for maintaining operations balance.

·         Act as key operations and strategy focal for the region for consulting and integration services and champion operations balance for the practice and key owner of all operations process, systems and tools and champion for change and transformation across the operations domains

·         Act as an agent of change in understanding, developing and executing strategic programs aligned with the global direction required for success across the business unit.

·         Conduct deep, detailed analysis of business operations, identify areas for improvement, design plans and programs to stimulate improvement, and then execute on those plans.

·         Be a primary point of contact for APAC GCIS Operations activities like Operation Review, transformation programs, facilitating planning workshops and cross-functional engagements

·         Drive compliance to forecasting and sales/revenue analysis and ensure that segment reporting is accurate and timely.

·         Support regional strategy development, overall Internal Communication and planning

     

Person Specification:

·         Bachelor's degree in business, finance or related field. MBA degree preferred.

·         Minimum of 10 years’ broad-based utilization and revenue cycle services or other service environment experience within Operations.

·         Minimum of 5 years’ experience in providing leadership, direction, administration and management in a senior operating role in a consulting and/or services organization in a senior management role.

·         Demonstrated track record of implementing strong operations and governance in start-up environments with focus on P/L, revenue, expense & cost management and forecasting.

·         Excellent stakeholder relationship management, problem solving skills, you will need to balance dual roles of being the biggest supporter/promoter of the business direction, while also serving as a counterweight and “devil’s advocate” during the decision-making process.

·         Demonstrated track record of success in working with virtual teams, with measurable quantitative results in the increase of revenue.

·         Strong analytical skills with specific focus on sales, pipeline and forecast analysis would be an advantage.

·         Advanced Level PowerPoint presentation and Excel Spreadsheet capabilities.

·         Financial management and business analysis acumen

Opportunity for Strategic Professionals within the Operations functions to join Verizon team and be a Leader for one of our business functions in Asia Pacific region. Click on the Hyperlink (job link) to review the JD and submit your application. Take the lead or Spread the word.

https://www.linkedin.com/jobs?viewJob=&jobId=6713671&trk=job_capjs

Customer Service Representative – English, Mandarin and Cantonese – Permanent Position to be based in Singapore

You will be a key team member of Verizon’s Asia Pacific Customer Care Center (APCCC). You will be responsible for the ticket management process until the incident is resolved to customer’s satisfaction (CSAT).

APCCC team is the point of contact for all incident management/ service request/ change request of all Verizon Business services across any Asia Pacific countries (Singapore, Malaysia, China, Hong Kong, South Korea, Taiwan, Philippines, Australia, India and Japan). The team is responsible for overall incident management including customer and management escalations to repair teams and information flow to customers regarding restoration efforts.

Job Responsibilities

·         You will act as a point of contact for incident management; answer incoming phone calls and respond to incoming emails received from external and internal customers and document/track the related incidents to the knowledge base in our systems.

·         You will manage tickets in the online system’s queue, maintain on-going communication (outbound, inbound contact channels) with our customers; escalate tickets where necessary to ensure tickets are progressing well.

·         You will follow up with the Ticket Operation Teams to ensure raised incident tickets are driven at the right track and aim to restore the service within the Mean Time To Repair (MTTR).

·         You will work in 24x7 rotating shifts which involve day, afternoon and also night shifts shuffled on a monthly basis.

·         You will comply with the KPIs set by the Senior management.

·         You will work on ad-hoc tasks or new duties assigned by the Senior management according to the business needs (where necessary)

Person Specification:

·         You should have a bachelor’s degree or equivalent professional qualification

·         You should have minimum 2 years of experience in a Customer Service, Technical Support, Help Desk, Customer Support or Service Desk related roles across any IT, Non-IT, Telecommunications, Product, Financial or System Integrator industries or related field / industry

·         You must be fluent in English, Mandarin and Cantonese which is MANDATORY to support our business needs and service our language customers/clients in the region.

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel, PowerPoint, etc..,

Interested and Qualified Professionals, please submit your application in the below link,

http://sg.jobsdb.com/SG/EN/Search/JobAdSingleDetail?jobsIdList=500003002060124&sr=1&cf=N

Customer Service Representative - English and Korean (native) – Permanent Position to be based in Singapore

You will be a key team member of Verizon’s Asia Pacific Customer Care Center (APCCC). You will be responsible for the ticket management process until the incident is resolved to customer’s satisfaction (CSAT).

APCCC team is the point of contact for all incident management/ service request/ change request of all Verizon Business services across any Asia Pacific countries (Singapore, Malaysia, China, Hong Kong, South Korea, Taiwan, Philippines, Australia, India and Japan). The team is responsible for overall incident management including customer and management escalations to repair teams and information flow to customers regarding restoration efforts.

Job Responsibilities

·         You will act as a point of contact for incident management; answer incoming phone calls and respond to incoming emails received from external and internal customers and document/track the related incidents to the knowledge base in our systems.

·         You will manage tickets in the online system’s queue, maintain on-going communication (outbound, inbound contact channels) with our customers; escalate tickets where necessary to ensure tickets are progressing well.

·         You will follow up with the Ticket Operation Teams to ensure raised incident tickets are driven at the right track and aim to restore the service within the Mean Time To Repair (MTTR).

·         You will work in 24x7 rotating shifts which involve day, afternoon and also night shifts shuffled on a monthly basis.

·         You will comply with the KPIs set by the Senior management.

·         You will work on ad-hoc tasks or new duties assigned by the Senior management according to the business needs (where necessary)

Person Specification:

·         You should have a bachelor’s degree or equivalent professional qualification

·         You should have minimum 2 years of experience in a Customer Service, Technical Support, Help Desk, Customer Support or Service Desk related roles across any IT, Non-IT, Telecommunications, Product, Financial or System Integrator industries or related field / industry

·         You must be fluent in English and native Korean which is MANDATORY to support our business needs and respective language customers/clients in the region.

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel, PowerPoint, etc..,

Interested and Qualified Professionals, please submit your application in the below link,

http://sg.jobsdb.com/SG/EN/Search/JobAdSingleDetail?jobsIdList=500003002062505&sr=1