Wednesday, May 23, 2012

Subject Matter Expert – Unified Communications & Collaboration (UCC) - Singapore

Key responsibilities include;
·         Working with the Sales teams to help them more effectively develop and manage customer opportunities
·         Work with customers throughout the sales cycle representing a consultative engagement
·         Understand and become aware of the risks and control issues associated with the opportunity
·         Training and communication applied on the subject of expertise
·         Process and practices required to develop specific opportunities and solutions
·         Leverage best practices to make processes more effective and efficient
·         Degree of compliance to internal policy and external laws and regulations
·         UC&C Solution Specific elements to look for ;
o        Vendor certifications eg. Cisco, Avaya, Microsoft
o        Technology Experiences - WAN, LAN, WLAN, Voice, Video, Conferencing, CRM, CCS, Mobility
o        Solution Architecture - ITIL, CoBit, TOGAF including integration experiences for non-standard and complex solutions
o        Program Management - Governance and Project Management
o        General Career Experiences and Customer Engagements on an APAC or global level.

Typical Customer Engagements;
·         Provision of a broad range of communication services and solutions scoped around the service lifecycle management ie think like a CIO
·         IP based technology service blocks ie WAN, LAN, WLAN, Voice and Video that addresses
o        how each service blocks fits together
o        the tools required to implement and operate
o        a common naming convention
o        a list of recommended standards and compliant products that can be used to implement the building blocks
·         Target End State discussions will include
o        Single, seamless network infrastructure and management platform
o        Information can be shared
o        Communications conducted
o        Resources connected
·         Leverages a common communications protocol
o        Enables real time communications presented over a consistent user interface and user experience across multiple devices and media types
·         Architectural End State
o        Effectively scale and access expertise across functional, geographic, and company boundaries
o        Globally limited resources and knowledge can be optimized with reliable, flexible communication channels
o        Changing the way all resources interact and work offers new uses that can transform business process that creates business value

Qualifications include,
·         Bachelor’s / Master’s degree required.
·         Direct and successful unified communications and collaboration sales experience with responsibility for product sales and revenue growth is required.
·         Preferred individual would have a systems integrator background in a relevant technology related field.
·         Additional qualifications include excellent verbal, written, and presentation skills and the ability to negotiate with large customers.

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