The CSR will report directly to the Manager of Global Financial Futures and Options (GF&DCS) Operations Client Services team. The position is responsible for day-to-day servicing of GF&DCS Clients in the Asia Pac Region. This is a permanent position offering excellent career opportunities for the right candidate.
· Successful Candidate should have at least 3 years experience in exchange traded derivatives (1 of the 3 years in Client Services).
· The candidate is required have ability to build and maintain a high level of customer service and trust. The successful candidate will be Client focused and willing to work towards improving customer satisfaction.
· The candidate must be a strong team player with the ability to work independently.
· Excellent analytical and effective problem solving skills are essential.
· The candidate is also required to be a self driven individual with excellent planning, organization and follow up skills.
· Degree in Business or Finance is preferred.
· Proficiency in Microsoft applications is essential and GMI Ops system.
· Strong skills in written and spoken English are essential.
Key Tasks will include, but are not limited to;
· Handle client enquires via email and phones
· Acting as Communication Bridge of internal parties and clients
· Maintenance of Static Data in various systems
· Handle margin calls of clients and ensure payments and receipts are processed accurately.
· Pro actively engage with Business partners and ensure close support of initiatives
· Client visits with Business (New Business Pitches / Ongoing Client Service)
· Ensure day-to-day operation is carried out smoothly and our service delivery to clients are efficient, effective, and reliable
· Enhance and improve process within Client Service Team
· Client focused and engage in building and fostering good relationship with existing clients
· Carry out process improvement reviews and improve client servicing standards
· Participating and managing projects and delivery of projects.
Qualified and Interested Professionals, please apply to firstname.lastname@example.org
We are currently interested to recruit Talents who are currently in SINGAPORE with the regional experience.
We regret to inform that only candidates who qualify will be contacted for further process. Thanks!