Job Description
The CSR will report
directly to the Manager of Global Financial Futures and Options (GF&DCS)
Operations Client Services team. The position is responsible for day-to-day
servicing of GF&DCS Clients in the Asia Pac Region. This is a permanent
position offering excellent career opportunities for the right candidate.
Requirements
·
Successful
Candidate should have at least 3 years experience in exchange traded
derivatives (1 of the 3 years in Client Services).
·
The
candidate is required have ability to build and maintain a high level of
customer service and trust. The successful candidate will be Client focused and
willing to work towards improving customer satisfaction.
·
The
candidate must be a strong team player with the ability to work independently.
·
Excellent
analytical and effective problem solving skills are essential.
·
The
candidate is also required to be a self driven individual with excellent
planning, organization and follow up skills.
·
Degree
in Business or Finance is preferred.
·
Proficiency
in Microsoft applications is essential and GMI Ops system.
·
Strong
skills in written and spoken English are essential.
Responsibilities
Key Tasks will include,
but are not limited to;
·
Handle
client enquires via email and phones
·
Acting
as Communication Bridge of internal parties and clients
·
Maintenance
of Static Data in various systems
·
Handle
margin calls of clients and ensure payments and receipts are processed
accurately.
·
Pro
actively engage with Business partners and ensure close support of initiatives
·
Client
visits with Business (New Business Pitches / Ongoing Client Service)
Key Objectives:
·
Ensure
day-to-day operation is carried out smoothly and our service delivery to
clients are efficient, effective, and reliable
·
Enhance
and improve process within Client Service Team
·
Client
focused and engage in building and fostering good relationship with existing
clients
·
Carry
out process improvement reviews and improve client servicing standards
·
Participating
and managing projects and delivery of projects.
Qualified and Interested
Professionals, please apply to gopinath.karunamoorthy@talent2.com
We are currently
interested to recruit Talents who are currently in SINGAPORE with the regional
experience.
We regret to inform that
only candidates who qualify will be contacted for further process. Thanks!
