Customer Service Representative – English, Mandarin and Cantonese – Permanent Position to be based in Singapore

You will be a key team member of Verizon’s Asia Pacific Customer Care Center (APCCC). You will be responsible for the ticket management process until the incident is resolved to customer’s satisfaction (CSAT).

APCCC team is the point of contact for all incident management/ service request/ change request of all Verizon Business services across any Asia Pacific countries (Singapore, Malaysia, China, Hong Kong, South Korea, Taiwan, Philippines, Australia, India and Japan). The team is responsible for overall incident management including customer and management escalations to repair teams and information flow to customers regarding restoration efforts.

Job Responsibilities

·         You will act as a point of contact for incident management; answer incoming phone calls and respond to incoming emails received from external and internal customers and document/track the related incidents to the knowledge base in our systems.

·         You will manage tickets in the online system’s queue, maintain on-going communication (outbound, inbound contact channels) with our customers; escalate tickets where necessary to ensure tickets are progressing well.

·         You will follow up with the Ticket Operation Teams to ensure raised incident tickets are driven at the right track and aim to restore the service within the Mean Time To Repair (MTTR).

·         You will work in 24x7 rotating shifts which involve day, afternoon and also night shifts shuffled on a monthly basis.

·         You will comply with the KPIs set by the Senior management.

·         You will work on ad-hoc tasks or new duties assigned by the Senior management according to the business needs (where necessary)

Person Specification:

·         You should have a bachelor’s degree or equivalent professional qualification

·         You should have minimum 2 years of experience in a Customer Service, Technical Support, Help Desk, Customer Support or Service Desk related roles across any IT, Non-IT, Telecommunications, Product, Financial or System Integrator industries or related field / industry

·         You must be fluent in English, Mandarin and Cantonese which is MANDATORY to support our business needs and service our language customers/clients in the region.

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel, PowerPoint, etc..,

Interested and Qualified Professionals, please submit your application in the below link,

http://sg.jobsdb.com/SG/EN/Search/JobAdSingleDetail?jobsIdList=500003002060124&sr=1&cf=N

Customer Service Representative - English and Korean (native) – Permanent Position to be based in Singapore

You will be a key team member of Verizon’s Asia Pacific Customer Care Center (APCCC). You will be responsible for the ticket management process until the incident is resolved to customer’s satisfaction (CSAT).

APCCC team is the point of contact for all incident management/ service request/ change request of all Verizon Business services across any Asia Pacific countries (Singapore, Malaysia, China, Hong Kong, South Korea, Taiwan, Philippines, Australia, India and Japan). The team is responsible for overall incident management including customer and management escalations to repair teams and information flow to customers regarding restoration efforts.

Job Responsibilities

·         You will act as a point of contact for incident management; answer incoming phone calls and respond to incoming emails received from external and internal customers and document/track the related incidents to the knowledge base in our systems.

·         You will manage tickets in the online system’s queue, maintain on-going communication (outbound, inbound contact channels) with our customers; escalate tickets where necessary to ensure tickets are progressing well.

·         You will follow up with the Ticket Operation Teams to ensure raised incident tickets are driven at the right track and aim to restore the service within the Mean Time To Repair (MTTR).

·         You will work in 24x7 rotating shifts which involve day, afternoon and also night shifts shuffled on a monthly basis.

·         You will comply with the KPIs set by the Senior management.

·         You will work on ad-hoc tasks or new duties assigned by the Senior management according to the business needs (where necessary)

Person Specification:

·         You should have a bachelor’s degree or equivalent professional qualification

·         You should have minimum 2 years of experience in a Customer Service, Technical Support, Help Desk, Customer Support or Service Desk related roles across any IT, Non-IT, Telecommunications, Product, Financial or System Integrator industries or related field / industry

·         You must be fluent in English and native Korean which is MANDATORY to support our business needs and respective language customers/clients in the region.

·         You should have good interpersonal skills and ability to work/learn as part of an international dispersed team

·         You must have experience working in a challenging and fast paced environment, must work well under sustained pressure, self-motivated with a strong sense of ownership, can-do attitude, urgency and drive

·         You must demonstrate a working knowledge of Microsoft Office tools i.e Outlook, Word, Excel, PowerPoint, etc..,

Interested and Qualified Professionals, please submit your application in the below link,

http://sg.jobsdb.com/SG/EN/Search/JobAdSingleDetail?jobsIdList=500003002062505&sr=1

Solution Architect (Managed Security Services)

The Senior Consultant provides professional technical solution consultancy services to the in country or aligned sector sales team. He/she will liaise directly with key customer contacts in order to develop a clear understanding of the technical requirements and scope, documenting these requirements to develop an agreed solution as required.

The Senior Consultant will primarily focus on strategic business and will be aligned to existing customers when necessary. He/she will be part of an account team (which could include Account Manager and Business Solutions Consultant) to provide pro-active guidance to customer with best practices in within Managed Security Services and Cloud environments.

The Senior Consultant will work as a part of the Terremark Engineering team specializing in Security portfolio - Identity Management, Managed Security Services, VM and other Security services

Job Responsibilities

·         You will manage the Technical Life Cycle – Provide design solutions for additional customer requirements.

·         You will evaluate customer environments to fit into Terremark portfolio – qualify opportunities objectively and Create proposals, effort estimates and commercial quotes for customers

·         You will participate in pre-sales technical aspects for customer including proof-of-concept and pilot on security technologies 

·         You will develop long-term multi-level working relationships with Enterprise customers built upon trust and a demonstrable understanding of their business requirements, delivering personal technical credibility.

·         You will provide professional ad hoc technical sales sessions to help develop the Sales group

·         You will work with sales, liaising directly with engineering & senior customer contacts to establish an in depth understanding of customer business objectives & technical requirements. Evaluation of the application of Terremark products & services in meeting those requirements. Demonstrates full flexibility in the development of solutions in large complex deals, whilst making consideration for sector specifics and sales strategies.

·         You will evaluate the technical risks & issues in the production of standard or bespoke solutions

·         You will support sales in the production of pricing options & solution costs

·         You will work with the Engineering & Product Management departments to assist in the standardization of bespoke solutions and service offerings.

·         You will present the chosen technical solution and managing the ongoing technical dialogue and negotiations with the Customer.

     

Person Specification:

·         You should have minimum a bachelor’s degree qualification

·         Your total experience must be more than 7 years with 3+ years of relevant experience in Managed Security Services technologies with proven experience in delivering complex infrastructure solutions across the Globe / APAC region

·         You need to have a good understanding of Enterprise IT systems with experience in Pre-sales and Solution Architecture practices with familiarity with professional services around MSS, identity management, vulnerability management services.

·         You should have experience and knowledge on IP Networking, MPLS, IP VPN, Managed Security Services, Identity and Access Management, Security Information and Event Management (SIEM), Professional Services.

·         You should have experience operating in a technical consultancy role commanding demonstrable knowledge of the development of solutions which integrate IP services including; security, hosting and applications management.

·         You should be able to build customer relationships, articulate our vision, and make efficient technical presentations along with experience in handling local clients in Singapore

·         You need to exceptional communication skills and strong influencing ability

·         You must be an individual who embraces ethics, integrity and professionalism

Additional Qualifications:

·         CISSP certification is preferred

·         Experience of designing & delivering corporate “value add” solutions through the lifecycle support of consultative solution sales.

·         Experience in contributing to large scale bid responses.

·         Understand customer drivers and is able to clearly develop and match technical solutions with operational and strategic needs.

Opportunity for Presales Professionals from ‘Managed Security Services’ to join our ‘Verizon Terremark’ team in Singapore and be a ‘Trusted Advisor’ for our Enterprise customers in the region . Click on the Hyperlink below (job title) for a detailed JD and submit your application. Apply now!

http://www22.verizon.com/jobs/singapore/sgp12/sales/jobid319719-solution-architect-(managed-security-services)-verizon-jobs/

Solution Architect (Cloud Services)

The Consultant is responsible for working with senior IT and Security executives at Verizon Terremark customers as a trusted advisor/ partner. The Consultant must possess a well-established track record for delivering successful client engagements, closing large & complex projects and building senior client relationships.

Job Responsibilities

·         Serve as ITS SME providing Pre-sales support on Cloud (IaaS), VMware, Colocation, Data center technologies and IT Professional services

·         Understand and evaluate customer environments to fit into Terremark portfolio – qualify opportunities objectively

·         Create proposals, effort estimates and commercial quotes for customers

·         Participate in Pre-sales technical aspects for customer including proof-of-concept and pilot on Cloud technologies

·         Advance professional skills by continuous trainings on next generation platforms, industry technologies

     

Person Specification:

·         You should have minimum a bachelor’s degree qualification

·         Your total experience must be more than 7 years with 3+ years of relevant Solution Architect experience in Cloud services with proven experience in delivering complex infrastructure solutions across the Globe / APAC region

·         You need to have a good understanding of Enterprise IT systems with experience in Pre-sales and Solution Architecture practices

·         You must have strong knowledge of Data center technologies and Industry certifications in Data center technologies or IaaS is preferred

·         You should be able to build customer relationships, articulate our vision, and make efficient technical presentations

·         Good at Client facing skills along with experience in handling local clients in Singapore

·         Knowledge on VMware and other hypervisors, other IaaS provider portfolio is preferred

·         Prior Cloud sales experience in the regional marketplace is a plus

·         You need to exceptional communication skills and strong influencing ability

·         You must be an individual who embraces ethics, integrity and professionalism

Looking for potential talents to join our ‘Verizon Terremark’ team in Singapore with prior Pre-sales and Solution architecture experience in the regional marketplace. Click on the Hyperlink below (title) for a detailed JD and submit your application. Here is a change that can challenge you! Apply now.

http://www22.verizon.com/jobs/singapore/sgp12/sales/jobid318406-se-iii-solutions-engring-verizon-jobs/

Senior Account Director – Enterprise Sales

You will be a key member of our ‘Enterprise Sales team’ and be responsible to manage the existing large and corporate enterprise accounts and also to win new logos / businesses.

Job Responsibilities

·         Understanding the customers' businesses and identify the business requirements and sales opportunities.

·         Ability to plan sales strategies and identify potential clients in the assigned territory through comprehensive Accounts Plans.

·         Identify and build relationships with key client's stakeholders and business partners at a senior level.

·         Work closely with the Solution Engineers, Solution Architects, Subject Matter Expects to develop complex solutions to address business opportunities and client's need.

·         You must also able to create opportunities and pitch Verizon solutions to potential clients, the rationale behind the solutions and the impact and the positive results of the solutions. All done through value creation solution selling (VFS) versus product selling.

·         You should be able to engage and manage your sales presentation to high level stakeholders.

·         Strategic planning of your business to achieve revenue and profit targets.

·         Funnel management with accuracy in forecasting.

Person Specification:

·         You should have a bachelor’s degree or higher.

·         Your total experience should be more than 15 years of solid direct sales / account management / hunter experience in the IT / ICT / Telco industries preferably with Global Services / Solution Provider / System Integration experience. If currently not in Telco industry, must at least have 2 years Telco background in former roles.

·         You must have experience selling infrastructure solutions such as Network Services (LAN, WAN, MPLS), Security Services, Cloud Services, UC&C / Mobility Solutions, Managed services (Data Center, Colocation, Hosting), etc.., in large and complex accounts.

·         You need to have experience in directly managing Fortune 500 organizations in the Global or Asia Pacific markets up-to C-Level engagement.

·         You will need to display leadership capabilities and be able to take a lead in any project task to you.

·         You must have strong negotiation and closing skills.

·         You must be a result oriented sales-driven individual.

·         You must be an individual who embraces ethics, integrity and professionalism.

Opportunity for professionals within the Enterprise Infrastructure world to join ‘Verizon’ Singapore and to shape up their long term career. Click on the Hyperlink below (title) for the detailed job info and Apply now to take the lead!

http://www22.verizon.com/jobs/singapore/sales/jobid318407-senior-account-director-enterprise-sales-verizon-jobs/

Guidelines for Job Search in Singapore_Ver 2.0_GK

Guidelines for Job Search in Singapore_Version 2.0_GK

http://www.slideshare.net/gopikaruna/guidelines-for-job-search-in-singapore-ver-20gk