The
Global Client Services ‘Solution
Delivery Manager’ (SDM) is responsible for the delivery of complex,
multi-towered services within a Statement
of Work (SOW) or Contractual
commitment that achieves a specific business outcome for a large,
multi-national account. This role is responsible for ensuring that the overall
end client solution is supportable within the Verizon framework of services and service level agreements as well
as with all Third Party Vendors.
This role includes all the below mentioned responsibilities, but is not limited
to, Network, Applications, Data Center services, Security, Unified
Communication, Cloud services & IT services.
Job Responsibilities
·
You will be involved
within service strategy and service design which enables the SDM to create the
over-arching, end solution client project plan, and also the service transition
phase of the project.
·
You will be able to
work through complex business & client challenges and collaborate in
developing and implementing end-to-end project solutions.
·
You will be
responsible for matrix managing all internal and external Verizon supplier
organizations, including coordination with Sales, Order Entry, Project Managers,
Billing as well as Third Party Vendors (including negotiating on behalf of the
customer), client partners and customer deliverables to achieve Critical
Success Factors.
·
You will be required
to develop holistic risk mitigation strategies to ensure there is minimal
unpredicted impact to the delivery of service as specified in the contract/SOW.
·
You will make
recommendations on at-risk milestones to ensure optimal focus for delivery of
service is also a responsibility for the SDM.
·
You will be required
to ensure delivered services go through Service Transition by delivering
process improvement components and conducting a Lessons Learned conversation
with the client and internal project team members using Continued Service
Improvement (CSI) methodologies.
·
You will be
responsible for ensuring client updates and communication are current relative
to all SOW creations, project installations, project milestones, risk
mitigation strategies and overall governance.
·
You are also
responsible for thoroughly understanding how the configuration items are to be
integrated to achieve the client business outcome and solution.
·
In achieving the
client outcome, you are responsible for ensuring that SOWs are delivered on
time, within the contracted budget, and is accepted by the customer (per
established project plan acceptance criteria).
Person Specification:
·
You
should have a bachelor’s or master’s degree qualification
·
Your
total experience must be more than 10
years with 3+ years of relevant Enterprise Client Experience in the Project
/ Program Management capacity with proven experience in deploying &
delivering complex infrastructure solutions across the Globe / APAC region.
·
You
must have experience in Service Management & Supplier management related to
infrastructure projects such as Network
Services (LAN, WAN, WLAN, MPLS, IP, VPN), Security Services, Cloud Services, Unified Communications, Mobility
Solutions, Managed services (Data Center, Colocation, IT Hosting), Customer
Premise Equipment (CPE), etc.., in large and complex client base.
·
Your
Financial Business acumen, technical expertise in CPE & Network elements along with the experience in achieving
results in complex, internationally distributed organizations is a major plus.
·
You
must have the ability to work across multiple stakeholder groups and manage
competing / conflicting priorities to ensure targeted business outcomes.
·
You
must be a certified professional either in Project Management Professional (PMP), Prince2 Practitioner, TOGAF or ITIL Foundations v3
·
Your
advanced skills in Ocean tool,
Microsoft Office product suite, including PowerPoint, Excel & Word and Customer enablement tools (F&E, ESP,
ETMS, OVI, nSAP, VEC, WAN Analysis) is a major plus
·
You
must be an individual who embraces ethics, integrity and professionalism.
Interested
Professionals click on the below links and apply now,
